Your Satisfaction, Our Priority

At Psylos1, we aspire to deliver fashion that you'll absolutely adore. However, if you're not entirely satisfied with your purchase, we're here to help make your return process as smooth as possible.

Hassle Returns

We offer a 14-day return policy. Please ensure to send your items back within 14 days from the date of receipt. Unfortunately, we cannot accept returns beyond this period. 

Customers are responsible for the return shipping fee for non-merchant-related reasons, such as size exchanges or personal preferences. Contact our customer service team to receive the return address details. Ensure you provide the tracking information once the shipment is made.

We appreciate your understanding and cooperation. Should you have any questions or require assistance, our customer service team is available to help.

Return Conditions

To qualify for a return, items must be in the condition you received them: unworn, unused, with original tags, and in their original packaging. Don't forget to include the receipt or proof of purchase. Please note, all jewelry, intimates (including bodysuits, underwear, socks, headwear, and swimwear), gift cards, and items on final sale (discounts over 20% OFF) are final and cannot be returned.

Initiating a Return

To initiate a return, email us at info@psylos1.com with your order number, the items you wish to return, and the reason for the return. Our Customer Service team will provide you with the necessary instructions. Please wait for our confirmation before sending items back, as unconfirmed returns will not be accepted.

For any return-related inquiries, feel free to contact us at info@psylos1.com.

Dealing with Damages and Issues

If you encounter any issues such as defective, damaged, or incorrect items, please contact us immediately upon receiving your order. We are committed to resolving these issues promptly.

Exceptions

Please note that jewelry, intimates, gift cards, and items bought on sale or during promotional events are final sales and cannot be returned. If you have any questions regarding specific items, please reach out to us.

Exchanges

To exchange an item, please return the original item. Once the return is accepted, you can make a separate purchase for the new item.

Order Cancellation

- If you cancel your order within 24 hours of purchase and the order has not yet been shipped, we will issue a full refund.

- We will NOT accept an order cancellation request if the order has already shipped.

If you decide to cancel the order, please contact us at: info@psylos1.com.

Refund Processing Time

- After successful order cancellation or returned item inspection, we will complete the refund review within 1–3 business days.

- Cancel the order, we will arrange a refund for you within 1 working day.

- For PayPal refunds, it can take up to 3 to 7 business days to complete, depending on the payment method of the item (for example, Paypal balance, credit/debit card, or checking account).

- For bank card refunds, it may take 5-10 business days to appear in your account. This delay depends entirely on your credit card company and its intermediaries.

If you have not received your refund after 10 business days, please contact customer service for verification.

Additional Information

Returning part of an order may affect your eligibility for certain promotions. The refund amount will be adjusted accordingly to the revised discount eligibility.

Price matching is not available for any items.